Claims are the mirror of our service delivery. They reflect and provide the ultimate test of our service level to our clients and play an essential role in the fulfillment of our mission.

1. Our Core Values

  • Speedy claims processing service
  • Quick claims turn around
  • Professionalism in all aspects of claims service
  • Keeping clients informed
  • Attention to detail
  • Cost effective claims solutions
  • Advantageous and beneficial settlement
  • Simple and user friendly claims procedure
  • Obviation of unnecessary delays

2. Our Objectives

  • To optimise all our resources in order to maximise our claims delivery service.
  • To consolidate information emanating from claims handling process for use by clients for risk management purposes.
  • To heighten the statue and image of our claims service team.

3. Our Claims Management Service

  • Receiving, registration and closing of claims/Sorting of mail and filing
  • Appointment of assessors/loss adjustor’s
  • Collation of all relevant claims information
  • Engagement of contracts/repairers
  • Negotiating beneficial settlement for client
  • Institution and administration of recovery action against third parties
  • Negotiating third party claims against our clients
  • Administering claims funds and aggregate deductibles
  • Participate in any claim or administrative settlement discussions and/or communications with insurance carriers.